Be Specific
Be aware that the very nature of kitchen installations means some required items can be delayed – not everything you
require may be available at precisely the same time. So be flexible. Understand when your complaint is warranted.
When you feel your circumstances do warrant a kitchen complaint, or set of complaints, be specific. Speak to your installer
in a fair and reasonable manner, and one by one discuss each kitchen issue you have.
Resolving Your Kitchen Problems
Ensure you are clear and concise when discussing your problem kitchen with the installer, and invite them to re-visit your
home. You will then have the opportunity to discuss the kitchen issues in more depth, and you may then politely ask what
action they are prepared to take to resolve the problems.
By law your kitchen installer must be allowed the opportunity to put right your kitchen problems. So be rational, and don’t
expect unrealistic levels of compensation at this stage.
Be Flexible
Try to understand that if your kitchen problems are not urgent, the installer may not be able to tend to them straight away.
They should act fairly and book you in when they are next available around other installations.
When urgent work is required the kitchen installer should act accordingly. If they don’t, you are at liberty to seek
professional assistance elsewhere in the form of a plumber or electrician. Keep the receipts to be reimbursed by the
kitchen installer where the kitchen problems rectified were initially their fault.
Keep a Record
Ensure you keep a record of all phone calls, letters and visits. A messy problem kitchen situation is easier resolved when
you have kept a detailed account of all the opportunities you have given your kitchen installer to act upon.
Check Remedial Work
Before you sign anything, thoroughly inspect any remedial work carried out by your kitchen installer in response to your
complaints. If you are still unhappy, do not sign, but repeat the processes above.
When you are 100% satisfied that the remedial work has resolved your kitchen complaints, only then sign your
satisfaction note.
Contact IKAB
If the above process fails to ensure your kitchen complaints are resolved, contact IKAB.
We will organise for our independent expert to pay a visit to your home and subsequently a report will be drawn up.
You can present the report to your installer, which will detail and summarise the kitchen experts findings. In most cases, this
is enough for your kitchen installer to take action and resolve your kitchen problems.