Before an installer carries out gas and electrical work in my home, how can I check they are qualified to do so?
Your installer should be a member of the relevant accredited associations. Electricians should be Part-P compliant, and gas
installers need to be CORGI registered. These are credentials you have the right to check, and you can avoid a problem
kitchen by steering clear of installers who are not members of the relevant associations.
Is it normal that my installation costs appear high?
Ensure you have several quotes from different installers, and ask each to break down all their costs so you are aware of
what exactly you are paying for.
The installation of a kitchen can often be as high, or more, than the cost of the kitchen itself. This is normal when you
consider that genuine craftsmen will invest much time and expertise in ensuring you don’t end up with a problem kitchen.
Installers that offer prices that seem too good to be true may cut corners. Their work can often be poor and lacking in
experience, which means you can, and probably will, end up with a problem kitchen.
My installer has asked me to pay the entire installation fee upfront. Is this normal?
In our opinion, we do not believe you should part with 100% of your money before installation commences. Around 50%
of the total outstanding balance is fair to cover the cost of materials, and you should arrange the outstanding balance
be paid on the final
day of installation when you have checked the kitchen and you are satisfied.
Holding back around half of the balance until completion means you can protect yourself and negotiate with your installer
should you find you have any kitchen issues.
I am not satisfied with my kitchen. What should I do?
Our website provides you with details on how to resolve a complaint should you find yourself with a problem kitchen.
If difficulties with your installer persist, feel free to contact iKAB
Why iKAB?
Currently, iKAB is one of the only UK organisations that offers an Independent Report Service that will act as a preliminary
expert opinion in a
court of law. Other organisations may offer a similar service, however, if the matter were to be taken to
court, the survey you
will have paid for may not be accepted as expert evidence.
When dealing with a problem kitchen, the legal strength of our survey often actually prevents kitchen disputes going to
court, and with over 40 years experience in the kitchen industry, our service is unrivalled.